Privacy Policy - Intuitive Body Lab

1. Introduction

Welcome to Intuitive Body Lab ("we", "us", "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.intuitivebodylab.com.au and our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Full name
Email address
Phone number
Address
Date of birth
Health and fitness information (where necessary to provide our services)
Payment information
Emergency contact details
Any other information you provide to us directly

We may also collect non-personal information, such as your browser type, operating system, and website usage statistics through cookies or similar technologies.

3. How We Collect Personal Information

We collect personal information in various ways, including:

When you fill out forms on our website
When you contact us via email, phone, or through social media
When you register for classes, events, or memberships
When you provide feedback, testimonials, or reviews
Through third-party service providers (e.g., payment gateways or CRM platforms like Momence)

4. Why We Collect Personal Information

We collect your personal information to:

Provide you with our services
Manage bookings and payments
Communicate with you about your services, updates, or promotions
Respond to enquiries and customer support requests
Comply with legal obligations
Improve our services and customer experience

5. Disclosure of Personal Information

We may share your personal information with:

Our employees, contractors, and service providers (such as payment processors and CRM providers)
Professional advisors (such as accountants, auditors, and legal advisors)
Government agencies, where required by law

We will never sell or rent your personal information to third parties for marketing purposes.

6. Overseas Disclosure

Some of our service providers may be located overseas. If we disclose personal information to an overseas recipient, we will ensure that they comply with Australian privacy standards or otherwise ensure that your information is protected.

7. How We Protect Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
These measures include secure data storage, encryption, restricted access, and secure destruction of information when no longer needed.

8. Access to and Correction of Personal Information

You have the right to:

Access the personal information we hold about you
Request correction of your personal information if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading

To make a request, please contact us using the details below. We may require verification of your identity before processing your request.

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences.

We may use third-party services (like Google Analytics) to collect information about how you use our site.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
The updated Privacy Policy will be posted on our website with the effective date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Intuitive Body Lab
Email: admin@intuitivebodylab.com.au
Phone: +61428 306 269
Website: www.intuitivebodylab.com.au

We will respond to your enquiry within a reasonable time frame.